Contact us

Yes, just leave a note on the cart page under "Special Instructions" before completing your order. We can also handwrite a note to accompany your gift if you would like to include a message.

ITALY

Free shipping for orders over €59

For orders under €59:

€4.50 - Poste Italiane pickup point
€5.90 - Home delivery with GLS, Bartolini or Poste Italiane
€12.90 - DHL Express (delivery within 48 hours from shipment)

EUROPE

Free shipping for orders over €150, otherwise €12. Special rates: Switzerland €16, Greece €14, Finland €15.

You will usually receive your order within 4 working days. Most orders are carefully prepared, processed, and shipped within 24 hours. When your order is ready, you will receive an email informing you that it has been shipped, along with a tracking code. The tracking code is activated as soon as the courier picks up the package, which may also happen the day after dispatch.

During holiday periods or special promotions, deliveries may be delayed due to the high volume of shipments.

Yes, you can change the shoe size. This service costs €7.90 and is very simple: the courier will deliver your package with the new size and, at the same time, collect the package with the shoes you want to exchange. You won't need to print anything; the courier will already have the label with them. You only need an address where you can make the exchange in person, as you cannot use a pick-up point. You can request an exchange directly from the Shipping and Returns page.

We accept returns within 14 days of delivery. You can find all the information on our Shipping and Returns page

Sometimes the email may end up in junk mail or spam, so we recommend checking there too. It is also possible that the email address was entered incorrectly at the time of ordering. In this case, write to us using the form below and we will check the data together. Please remember that the tracking link may not be active immediately, because the shipment may not have been picked up or registered by the courier yet.

For any information, please do not hesitate to contact us via message. If you are contacting us about a specific order, please include your order number.

You can also contact us via Whatsapp