ITALY

Free from €59, otherwise €5,90.

Delivery is usually expected within 1-4 days of shipment for locations in central, northern and southern Italy. In 3-5 days for islands and some particularly difficult to reach locations. The Customer can also choose faster delivery via DHL at a cost of €9.90. DHL delivers within 48 hours of ordering (excluding Sat/Sun/Holidays/Islands).

EUROPE - Free from €150, otherwise €12. Shipping with Bartolini, UPS and DHL.

SWITZERLAND - €16. Shipping with Bartolini and DHL.

Yes. All shipments are traceable. When your order is processed you will receive an email with shipping confirmation, the shipment number and a link to track your package in real time.

Parcel tracking may not be available immediately, as the shipment may not yet have been collected or taken over by the courier system. Sometimes emails end up in the spam box.

Order before 9.00am to have your order processed and shipped the same day. Orders received on Friday (after 9.00am), Saturday and Sunday will be processed and shipped starting from the first working day. Most products are immediately available and will be shipped the day after the order is placed and payment is received.

When completing the purchase you will be asked to enter a shipping address. The shipping costs for each order will be calculated based on the shipping country. Shipments to Italy travel with GLS, DHL, Bartolini, UPS and Poste Italiane. Cash on delivery shipments travel with GLS. Shipments to Europe and Switzerland travel with Bartolini, DHL and UPS.

Shipments to Italy: Delivery is usually expected within 1-4 working days of shipment for locations in central, northern and southern Italy. In 2-4 working days for smaller islands and some particularly difficult to reach locations. Free shipping on orders over €59. €5.90 for orders under €59. The Customer can also choose faster delivery via DHL at a cost of €9.90. Shipping to countries located in Europe: Free shipping from €150. €12 for orders under €150. Shipping to Switzerland: Shipping at a flat rate of €16.

In the event that the shipment is refused by the recipient or in the event that the package is returned for reasons, such as, for example, incorrect address or absent recipient, a refund will be issued by subtracting the actual cost from the total paid by the customer. delivery and return of the package based on its size and weight. The Customer is responsible for the truthfulness and correct entry of the data required for shipping, including, but not limited to, the e-mail address for delivery communications from the courier, house number and any specific information. on the intercom, districts and/or locations indicated in Italian, telephone number.

PIPI & PUPU is not responsible for delays due to the execution of the transport service by express courier services. Any delays do not give the right to withdraw from the purchase (as the right of withdrawal requires that the product has been received first), or to request compensation for damages.

Pursuant to art. 1510 of the Civil Code regarding distance purchases, the seller has no responsibility for any delays in delivery caused by the carrier, nor is it in any way responsible for damages caused by it. The Customer has the right to dispute the delivery and/or proof of delivery, within 8 working days of delivery of the package, via email to info@pipipupu.com or by contacting us from the contact us area of ​​the site.

Visit https://account.pipipupu.com to request and manage a return/exchange. Once inside your personal area you will have access to all the orders you have placed.

Select the "Request return" option, then the reason for the return, and finally in the notes indicate any size and/or number you would like to have as a replacement. The exchange is valid for clothing and footwear items.

Remember that the right of withdrawal is still subject to the following conditions:

• Unused, unwashed clothing/shoes with original tags;
• The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging, seals and any documentation and accessory equipment: manuals, etc.);
• The right of withdrawal is excluded in case of purchase of cosmetics and nail polishes, skin, body and hair care products, and some products considered bulky.

Return shipping at a flat rate of €7.90

The Customer will be refunded the payments he has made, excluding delivery costs, without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal using the same payment method used by the Customer for the initial transaction.

The Customer is responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged, not complete with all their elements and accessories, the Customer will be liable for the decrease in the value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product.